Welcome to Sasan Tourism. “Visitor Can Book Safari for Gir Jungle Safari, Devalia Safari Park, and Kankai Nature Ride.”
This User Agreement, along with the Terms of Service (together referred to as the "User Agreement"), establishes the terms and conditions governing the use of the services and products offered by Navsarjan Tourism.
Any individual ("User") who inquires about or purchases products or services from Navsarjan Tourism via its websites, mobile applications, sales representatives, offices, call centers, branch locations, franchisees, agents, and other platforms (collectively termed as "Sales Channels") agrees to be bound by this User Agreement. The websites and mobile applications operated by Navsarjan Tourism are collectively referred to as the 'Website'.
Both Navsarjan Tourism and the User are referred to individually as a 'Party' and collectively as the 'Parties' in this User Agreement.
The "Terms of Service" available on Navsarjan Tourism website outlines the terms and conditions applicable to various services or products provided by Navsarjan Tourism. Users should consult the relevant Terms of Service associated with the specific product or service they have booked, as these terms are binding on the User.
The User must be at least 18 years old and possess the legal capacity to agree in order to register and use the services of Navsarjan Tourism. If you are a minor or under 18, you are prohibited from registering as a User of the Website and from engaging in any transactions on or using the Website.
If you are a minor and wish to use or transact on the Website, such activities must be conducted by a person of legal age (your legal guardian or parent). We reserve the right to terminate your membership and/or restrict your access to the Website if it is determined that you are a minor or lack the legal capacity to contract, or if any information regarding your age provided during account creation is found to be inaccurate.
Before utilizing the Website, engaging with any Sales Channels, or obtaining the services of Navsarjan Tourism, Users are required to read and understand this User Agreement thoroughly. By doing so, Users are considered to have accepted this User Agreement as a binding document that governs their interactions and transactions with Navsarjan Tourism. If the User disagrees with any portion of this Agreement, they must refrain from using Navsarjan Tourism services and must not access or interact with Navsarjan Tourism Sales Channels.
The rights and obligations of the User and Navsarjan Tourism concerning any services or products provided by Navsarjan Tourism shall be limited to what is specified in this User Agreement.
All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons, and similar materials (“Content”), is owned by Navsarjan Tourism and protected under applicable intellectual property laws. Users may not utilize this Content for any purpose other than those specified herein.
Users agree to adhere to all instructions provided by Navsarjan Tourism regarding how they may use the Content.
The Website and other Sales Channels of Navsarjan Tourism may display various proprietary logos, service marks, and trademarks. Navsarjan Tourism does not grant Users a license, right, or authority to use any of these proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content will constitute a violation of applicable law.
The Website is designed for use by genuine Users for lawful purposes. Users are not permitted to distribute, exchange, modify, sell, or transmit any content from the Website, including but not limited to text, images, audio, and video, for any business, commercial, or public purposes.
The User Agreement grants a limited, non-exclusive, and non-transferable right to access and utilize the Website as expressly allowed in this User Agreement. Users agree not to interfere or attempt to interfere with the operation of the Website in any way.
Certain features of the Website may be restricted to registered Users. The registration process may require Users to answer specific questions or provide personal information. Some fields may be mandatory, while others may be optional. Users represent and warrant that all information submitted to Navsarjan Tourism is true and accurate.
Navsarjan Tourism retains the right, at its sole discretion, to revoke access to the Website and its services, either in whole or in part, at any time without prior notice, for general maintenance or any other reason.
While Navsarjan Tourism strives to ensure that the content on its Website and other Sales Channels is free of viruses or malware, any data or information downloaded or obtained through the use of the Website or any Sales Channel is done at the User's own risk. Users will be solely responsible for any damage to their computer systems or loss of data resulting from the download of such information.
Navsarjan Tourism reserves the right to make enhancements or modifications to its Website at any time without prior notification to Users. Users are encouraged to report any content on the Website that is considered unlawful, objectionable, defamatory, obscene, harassing, invasive of privacy, abusive, fraudulent, contrary to any religious beliefs, spam, or in violation of any applicable laws to thesasantourism@gmail.com. Upon receiving such reports, Navsarjan Tourism reserves the right to investigate and take appropriate action as necessary.
Users must not host, display, upload, publish, transmit, or share any information on Navsarjan Tourism Website or app that:
Users can report any content on the Website/App that is deemed unlawful, objectionable, defamatory, obscene, harassing, invasive of privacy, abusive, fraudulent, contrary to any religious beliefs, spam, or in violation of applicable laws.
If an individual believes that any content or listings on Navsarjan Tourism contain objectionable or infringing material, they may fill out and submit a report to thesasantourism@gmail.com. Navsarjan Tourism will make reasonable efforts to review all complete and valid complaints within the timeframe specified by applicable law.
The information provided in the complaint should:
The complainant consents to Navsarjan Tourism sharing the contents of any complaint with necessary third parties, including the accused parties, to determine the respective rights and liabilities concerning any allegedly illegal content.
Navsarjan Tourism will make commercially reasonable efforts to resolve all content-related complaints within the timeframe prescribed by applicable law, provided that:
Except with prior registration with Navsarjan Tourism as B2B agents, priority partners, or franchisees, and explicit permission from Navsarjan Tourism to use the Website, all travel agents, tour operators, consolidators, or aggregators (collectively referred to as "Travel Agents") are prohibited from using this Website for any commercial or resale purposes. If any such bookings are identified, Navsarjan Tourism reserves the right, without limitation, to cancel all such bookings immediately without any notice to the Travel Agents, as well as to withhold payments or any associated refunds. Navsarjan Tourism shall not be held liable for any incidental loss or damage that may result from bookings made by any person through these Travel Agents. The liability arising from such cancellations shall be solely borne by the Travel Agents.
All discounts and offers mentioned on the Website are applicable only to the Users of Navsarjan Tourism for legitimate bookings.
Unless Navsarjan Tourism explicitly acts as a reseller in specific situations, Navsarjan Tourism primarily serves as a facilitator by connecting Users with the respective service providers, such as airlines, hotels, restaurants, bus operators, etc. (collectively referred to as "Service Providers"). Navsarjan Tourism’s liability is limited to providing Users with a confirmed booking as selected by them.
Any issues or concerns encountered by the User while availing themselves of such services shall be the sole responsibility of the Service Provider. Navsarjan Tourism will not be liable for the actions, omissions, errors, representations, warranties, breaches, or negligence of any Service Provider.
Unless explicitly stated by Navsarjan Tourism as part of any product or service:
By making a booking, the User acknowledges that Navsarjan Tourism merely provides a technological platform for the booking of services and products, and the ultimate liability rests with the respective Service Provider, not Navsarjan Tourism. Thus, the ultimate contract for services is between the User and the Service Provider.
The User further understands that the information displayed on the Website regarding any service is provided as furnished by the Service Provider. Therefore, Navsarjan Tourism cannot be held liable if the information provided by the Service Provider is found to be inaccurate, insufficient, outdated, or in violation of any laws, rules, regulations, or directives in force.
Users are advised to carefully review the descriptions of the services and products before making a booking. Users agree to be bound by all the conditions outlined in the booking confirmation or specified in the confirmed booking voucher. These conditions should also be read in conjunction with the User Agreement.
If a User intends to make a booking on behalf of another person, it is the User's responsibility to inform that person about the terms of this Agreement, including all applicable rules and restrictions.
The User agrees to comply with all procedures and guidelines, as may be modified from time to time, in connection with the use of the services available through Navsarjan Tourism. The User also agrees to adhere to all applicable laws, regulations, orders, and directives issued by the Central Government, State Government, District Authorities, or any other statutory body empowered to regulate the use of services or transactions.
The services are provided on an "as is" and "as available" basis. Navsarjan Tourism reserves the right to change the features or functionality of the services at any time, at its sole discretion, without prior notice. Navsarjan Tourism expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. No advice or information, whether oral or written, obtained by the User from Navsarjan Tourism or through the services provided shall create any warranty not expressly stated herein or in the terms and conditions of the services.
The User also authorizes Navsarjan Tourism’s representatives to contact them via phone, message, and email. This consent shall override any preferences set by the User through the National Customer Preference Register (NCPR) or any similar preferences.
While registering on the Website, the User must choose a password to access their account. The User shall be solely responsible for maintaining the confidentiality of both the password and the account, as well as for all activities conducted on the account. It is the User's duty to notify Navsarjan Tourism immediately in writing of any unauthorized use of their password or account, or any other breach of security. Navsarjan Tourism will not be liable for any loss incurred by the User as a result of unauthorized use of the password or account, whether or not the User is aware of such use. The User shall not use anyone else's account at any time.
The User understands that any information provided to this Website may be read or intercepted by others due to a security breach on the User's end.
Navsarjan Tourism keeps all data related to credit cards, debit cards, and bank information secured and in an encrypted form in compliance with applicable laws and regulations. However, for cases involving fraud detection and offering bookings on credit (finance), Navsarjan Tourism may, from time to time, verify certain information about its Users, such as their credit score, as necessary.
Additionally, Navsarjan Tourism may share your Personal Information in anonymized and/or aggregated form with third parties that Navsarjan Tourism engages to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing, and credit score assessments for offering bookings on credit, in accordance with applicable laws.
Navsarjan Tourism adopts the best industry standards to secure the information provided by the User. However, Navsarjan Tourism cannot guarantee that there will never be a security breach in its systems that may affect the User's information.
The User's data held by Navsarjan Tourism may be shared with the relevant law enforcement agencies for lawful or investigative purposes without the User's consent.
In addition to the booking costs charged by the Service Providers, Navsarjan Tourism reserves the right to impose certain fees, such as convenience or service fees. Navsarjan Tourism also retains the right to modify any and all fees periodically. Any additional fees, including those related to modifications, will be clearly displayed to the User before confirming the booking or processing the payment.
In the event of undercharging for the booking amount, taxes, statutory fees, convenience fees, etc., due to any technical error or other reasons, Navsarjan Tourism reserves the right to deduct, charge, or recover the outstanding amount from the User, who agrees to pay such balance to Navsarjan Tourism. If the undercharge is claimed before the booking is utilized, Navsarjan Tourism may cancel the bookings if the amount is not settled before the utilization date.
Any increase in fees charged by Navsarjan Tourism due to changes in tax rates or the imposition of new government taxes and levies will be borne by the User. Such tax impositions may occur without prior notice and could be retrospective but will always comply with applicable laws.
In the unlikely event that a booking is not confirmed for any reason, Navsarjan Tourism will refund the booking amount paid by the User and notify them accordingly. Navsarjan Tourism is not obligated to provide an alternative booking or compensate for the unconfirmed booking. Subsequent bookings will be treated as new transactions. Any applicable refunds will be processed according to the defined policies of the service provider and Navsarjan Tourism, as appropriate.
The User is fully responsible for all charges, fees, duties, taxes, and assessments arising from the use of the service, in accordance with applicable laws.
The User agrees and understands that all payments must only be made to Navsarjan Tourism designated bank accounts. Navsarjan Tourism or its agents, representatives, or employees will never request a customer to transfer money to any personal account or to an account not held in Navsarjan Tourism's name. The User acknowledges that if they transfer any funds for a booking or transaction to an account not legitimately held by Navsarjan Tourism or to any personal account, Navsarjan Tourism shall not be held liable. The User forfeits any right to recover amounts transferred to any third party.
The User shall not disclose personal sensitive information such as credit/debit card numbers, CVV, OTP, card expiry dates, user IDs, passwords, etc., to any person, including Navsarjan Tourism agents, employees, or representatives. The User must immediately inform Navsarjan Tourism if any of its agents, employees, or representatives request such details. Navsarjan Tourism shall not be liable for any loss incurred by the User for sharing the aforementioned information.
Refunds, if applicable, for canceled bookings will be processed to the same account or payment method (credit card, wallet, etc.) from which the payment was made.
Bookings made by the User through Navsarjan Tourism are subject to the applicable cancellation policy as outlined on the booking page or communicated to customers in writing.
Navsarjan Tourism offers various payment options on the Website, including UPI, credit/debit cards from various banks, net banking facilities from major banks, Navsarjan Tourism and third-party wallets, gift cards, EMI options, and more.
Navsarjan Tourism will send booking confirmations, itinerary details, cancellations, payment confirmations, refund statuses, schedule changes, and other relevant information pertaining to the User's transactions or bookings via SMS, internet-based messaging platforms such as WhatsApp, voice calls, email, or any other communication method provided by the User at the time of booking.
Navsarjan Tourism may also contact the User through these channels regarding any pending or failed bookings, to understand the User's preferences for completing the booking, and to assist the User with the process.
The User hereby unconditionally agrees that such communications via SMS, internet-based messaging platforms like WhatsApp, voice calls, emails, or any other means by Navsarjan Tourism are:
The User agrees to indemnify Navsarjan Tourism against any losses or damages incurred due to actions taken by TRAI, Access Providers (as per TRAI regulations), or any other authority resulting from erroneous complaints raised by the User regarding such communications, or due to the provision of an incorrect phone number or email address by the User for any reason.
It is the sole responsibility of the User to secure adequate insurance coverage for any potential risks. Navsarjan Tourism does not provide or offer any insurance services unless explicitly stated in connection with a specific service or product.
If insurance is included as part of a service or product facilitated by Navsarjan Tourism, it will be subject to the terms and conditions of the third-party insurance provider. Navsarjan Tourism acts only as an intermediary, connecting the User with the insurance provider. For any claims, disputes, or concerns, the User must directly engage with the insurance company. Navsarjan Tourism is not responsible for any partial or full denial of claims by the insurance provider.
An "Overseas tour package" refers to any travel package that includes visits to one or more countries or territories outside of India and covers expenses such as travel, hotel accommodation, boarding, lodging, or other related expenditures.
A "Specified Person" is defined as per Section 206CCA(3) of the Income Tax Act, 1961.
When booking an overseas tour package, the User is responsible for paying Tax Collected at Source (TCS) at the applicable rate, in addition to the package price, in compliance with Section 206C (1G)(b) of the Income Tax Act, 1961. Navsarjan Tourism will remit the collected TCS to the government and provide the necessary documentation or certificate to the User as required by law.
The User must provide a valid PAN (Permanent Account Number) for themselves or the traveler(s) when booking an overseas tour package with Navsarjan Tourism. The User acknowledges that Navsarjan Tourism may verify the PAN at the time of booking or later to ensure compliance with Section 206CC of the Income Tax Act. If the PAN is found invalid or does not match the User/traveler(s), Navsarjan Tourism is required by law to cancel the booking and issue a refund according to the applicable cancellation policy.
Additionally, Navsarjan Tourism will verify the User/traveler(s) PAN under Section 206CCA of the Income Tax Act. If the User qualifies as a "Specified Person" under this section, a higher TCS rate may apply. The User agrees to pay any additional TCS required as a result of this verification. If the initial TCS collected during booking is insufficient, the User agrees to pay the outstanding amount. Should the User fail or refuse to pay the additional TCS, Navsarjan Tourism reserves the right to cancel the booking and process a refund according to the applicable cancellation policy.
The Reserve Bank of India (RBI) requires the collection of PAN information for all transactions made under the Liberalized Remittance Scheme (LRS), which includes any international bookings made via the Website or through other sales channels. The User affirms that they will provide the PAN details for themselves or the traveler(s) either during the booking process or by the deadline set by Navsarjan Tourism. If the traveler is a minor, the User must provide the PAN of the parent or guardian. Failure to comply with this requirement may result in the cancellation of the booking.
The User confirms that the total foreign exchange purchased or remitted during the current financial year, from all sources in India (including the current transaction), is within the permissible limit set by the RBI. If this limit is exceeded before the remittance request is approved by the Authorized Dealer (AD) Bank, Navsarjan Tourism is required by law to cancel the booking and initiate a refund in accordance with the applicable cancellation policy. Additionally, the User guarantees that any foreign exchange purchased for the purpose of international travel under this booking will be used only for that purpose.
The User grants Navsarjan Tourism permission to retrieve their or the traveler’s PAN details (in cases where the booking is made on behalf of someone else) from the User’s profile, previous bookings, or from third parties for the purpose of collecting or verifying PAN details, solely for compliance with this agreement.
Navsarjan Tourism will only collect the User’s PAN information with their consent. If the User chooses not to provide their PAN details or wishes to remove them after submission, they may do so by accessing their profile information on the desktop platform.
The User consents to Navsarjan Tourism sharing their or the traveler’s data with third parties to collect or verify PAN information as required.
For international bookings made through Navsarjan Tourism, it is the User's responsibility to secure the necessary visas, such as transit visas or OK TO BOARD approvals, based on the travel itinerary and the entry or transit requirements of the countries involved.
Navsarjan Tourism is not liable for any difficulties, including travel restrictions, that arise due to visa issues. In cases where the User cannot proceed with their travel plans because of visa-related concerns or denial, Navsarjan Tourism will not be responsible for providing refunds, even if the User has used Navsarjan Tourism’s services for visa assistance. Any refunds that may be available will follow the terms of the booking and cancellation policies applicable to the reservation.
There may be extraordinary situations where Navsarjan Tourism or the Service Providers are unable to fulfill confirmed bookings due to circumstances beyond their control, such as natural disasters, labor strikes, insolvency, pandemics, epidemics, business emergencies, government actions, terrorist incidents, operational or technical issues, flight or route cancellations, or other unforeseen events. If Navsarjan Tourism becomes aware of such potential disruptions, it will make reasonable efforts to offer a suitable alternative to the User or provide a refund of the booking amount, subject to applicable service fees and the refund policies of the respective service providers. The User acknowledges that Navsarjan Tourism, acting solely as an intermediary for booked services, cannot be held liable for any such Force Majeure events. Any further issues or claims must be addressed directly with the Service Provider.
In cases where bookings are not confirmed due to technical issues (such as network failures, disconnections with third-party platforms like payment gateways or banks) or other similar incidents, Navsarjan Tourism’s responsibility will be limited to refunding the amount received for the booking. Once this refund is processed, Navsarjan Tourism will have no further liability regarding the transaction. Any additional responsibility will rest with the User.
Navsarjan Tourism shall not be held accountable for any direct, indirect, punitive, incidental, special, or consequential damages, or any other damages, including loss of use, data, or profits, arising from or connected with the use or performance of the Website or any other sales channel.
The Website may include links to third-party websites. Navsarjan Tourism does not have control over these sites and is not responsible for their content. If a User chooses to access any third-party website, they do so at their own risk, and Navsarjan Tourism holds no liability for any issues that may arise.
Navsarjan Tourism is not accountable for any errors, omissions, or misrepresentations on its pages, linked pages, or any third-party websites to the extent that such information is provided or updated directly by the service providers or advertisers.
Navsarjan Tourism does not endorse any advertisers featured on its Website or any linked websites in any way. Users are advised to verify the accuracy of all information found on third-party web pages independently.
Since linked sites are beyond Navsarjan Tourism’s control, Navsarjan Tourism is not responsible for the content of any linked site, any further links contained within those sites, or any changes or updates to such sites. Navsarjan Tourism provides these links solely for the convenience of the Users.
Navsarjan Tourism reserves the right, at its sole discretion, to decline any booking without providing a reason. Navsarjan Tourism will not offer services or share confirmed booking details until full payment is received from the User.
In addition to other remedies available under this User Agreement or applicable law, Navsarjan Tourism may restrict the User’s activity, warn other users of the User’s behavior, temporarily or permanently suspend the User’s registration, or deny the User access to the Website if:
If a User is suspended or terminated, they may not re-register with Navsarjan Tourism using different credentials, or access the Website in any way until reinstated by Navsarjan Tourism. Navsarjan Tourism may, at its discretion, reinstate suspended users at any time.
If the User breaches this User Agreement, Navsarjan Tourism reserves the right to recover any dues owed by the User and take legal action as deemed necessary.
The User must not write, send, or communicate content to Navsarjan Tourism that is:
If the User violates these terms, Navsarjan Tourism reserves the right to pursue appropriate legal action.
The User acknowledges that the end service provider may refuse to deliver the service(s) for any booking made through Navsarjan Tourism, with or without assigning a reason. Such reasons may include, but are not limited to, behavioral issues, public safety concerns, health hazards, infectious diseases, or government orders. In these cases, any liability will rest solely with the end service provider, as it falls outside Navsarjan Tourism’s responsibility. The User agrees that any claims, refunds, or damages arising from such refusal must be directed to the end service provider and not to Navsarjan Tourism.
The User agrees to provide Navsarjan Tourism with accurate, complete, and truthful information when utilizing the services of the Website as outlined in this User Agreement. Any misrepresentation, falsification, or provision of incorrect details by the User will disqualify them from accessing services offered by Navsarjan Tourism.
If Navsarjan Tourism, at any point—whether before, during, or after the receipt of a service request—discovers or suspects that the request is unauthorized, or if the information provided by the User or associated travelers is inaccurate or misrepresented, Navsarjan Tourism reserves the right to take appropriate legal action. This may include but is not limited to, the immediate cancellation of the booking without prior notice to the User. In such cases, Navsarjan Tourism shall not bear any responsibility or liability for any resulting losses or damages to the User or other affected individuals due to the cancellation of the booking or services.
Furthermore, should any judicial or quasi-judicial body, investigative agency, or government authority direct Navsarjan Tourism to cancel a booking, Navsarjan Tourism shall comply without seeking consent or notifying the User whose booking is affected.
The User acknowledges that Navsarjan Tourism will not be held liable for any losses or damages arising from actions it undertakes to safeguard its interests and those of its legitimate customers. This includes the right to refuse or cancel bookings where there is suspicion of fraudulent activity or any other reason deemed necessary for protecting Navsarjan Tourism's operations and integrity.
In all such cases, the User agrees that Navsarjan Tourism's actions, including cancellation or refusal of services, will be in the interest of maintaining security and compliance, and the User shall not hold Navsarjan Tourism accountable for any financial, personal, or transactional loss incurred as a result.
It is of utmost importance for every User to be aware of the potential dangers of fraudulent calls and phishing attempts. Navsarjan Tourism wants to emphasize that under no circumstances will any Navsarjan Tourism employee or authorized representative ever reach out to a User requesting sensitive personal or financial information. This includes, but is not limited to:
Furthermore, Navsarjan Tourism personnel will never ask Users to transfer funds to personal or individual bank accounts. All legitimate transactions must be made through Navsarjan Tourism’s official and secure payment channels.
In addition, Navsarjan Tourism employees will never direct you to install third-party applications that allow remote access to your mobile phone, computer, or any other device. Installing such software can give scammers unauthorized access to your data, compromising privacy and security.
Do not respond to or act on any such requests. If you ever receive a call, email, or message asking for the above information or requesting that you install suspicious applications or engage in financial transfers, do not engage or provide any information. Acting on such requests can expose you to identity theft, financial fraud, and loss of sensitive information. Scammers can use this information to access your bank accounts, make unauthorized transactions, and compromise your financial security.
Navsarjan Tourism is committed to protecting its Users, but security starts with awareness. Always remain cautious, and when in doubt, contact Navsarjan Tourism directly through our official channels to verify the legitimacy of any communications.
In case you encounter any of the above activities:
Remember, safeguarding your personal and financial data is crucial. Navsarjan Tourism’s priority is your security, and by staying vigilant, we can work together to prevent fraud and protect your interests.
The User agrees to indemnify, defend, and hold Navsarjan Tourism, its affiliates, and their respective officers, directors, lawful successors, and assigns harmless from any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements associated therewith and any accruing interest) asserted against or incurred by such indemnified parties. This indemnification applies to any claims arising out of, resulting from, or related to any breach of any representation or warranty made by the User, or any failure to perform any obligation by the User.
The User acknowledges that they shall be solely responsible for any violation of country-specific laws and regulations or any general code of conduct, and Navsarjan Tourism cannot be held liable for such breaches.
The User acknowledges that due to the recent outbreak of the COVID-19 pandemic, which has been declared a national disaster by the Government of India, there may be instances where the end service provider either cancels the booking or declines to provide the services agreed upon with the User, whether or not a specific reason is assigned for such refusal. The refusal of service may be based on factors including, but not limited to, the User:
In such cases, Navsarjan Tourism will assume no liability for the refusal of service by the end service provider. The User further agrees that any potential refund for such bookings will be processed by Navsarjan Tourism to the User, contingent upon receipt of the same from the end service provider.
The User understands that, due to the outbreak of COVID-19, the Central Government, through its ministries, State Governments, and statutory bodies, may issue detailed guidelines or standard operating procedures (SOPs) that travelers must follow in order to undertake travel.
The User agrees to comply with all such guidelines/SOPs while undertaking any travel. Failure to adhere to these guidelines/SOPs may result in the service provider or any authorized individual from the Central Government, State Government, or statutory body disallowing the User from proceeding with their travel. In such circumstances, Navsarjan Tourism will not be liable for such travel refusals, and any refund, if applicable, shall be strictly in accordance with the terms of the service provider.
The User acknowledges that the Central Government, State Governments, and various other authorities may require the downloading of the Arogya Setu App or the submission of a self-declaration form prior to entering transit points such as airports or railway stations, or at the time of checking in for a flight or hotel. Therefore, the User must ensure the downloading of the Arogya Setu App on their smartphones or provide any other alternative, such as a self-declaration, when required.
The User undertakes that all bookings are subject to certain minimum medical well-being criteria specified by the Government or appropriate authorities from time to time. The User should have no medical history related to COVID-19 for 28 days prior to the scheduled travel date, especially in the case of inbound travel. In this regard, the User may be required to provide medical proof or a health declaration in the applicable format.
We exclusively accept customer reviews from individuals who have booked and completed a hotel stay with us. Occasionally, we may also obtain and display customer reviews from other third-party service providers. Reviews may consist of a rating, text, and/or images.
All customer-submitted reviews undergo initial auto-moderation. Reviews that do not pass this automated check for various reasons, such as suspected fraudulent reviews, irrelevant content, profanity, etc., are subject to manual moderation.
In the process of manually moderating reviews, we make every effort to ensure that the intent, meaning, or language of the review remains unchanged. This means that we do not edit reviews for grammar, spelling, sentence structure, or abbreviations, nor do we alter them to enhance clarity. We recognize that our customers are not professional writers, and any modification to the content can make the reviews appear insincere or fabricated.
We take reasonable steps to identify fake reviews. We reserve the right to delete and investigate any review that we suspect may be fraudulent. Additionally, we may discontinue displaying reviews for a property if the management changes.
We do not guarantee the accuracy, authenticity, or truthfulness of any review. Anyone who relies on such reviews does so at their own risk.
What types of reviews are accepted?
What types of reviews are rejected?
All guest-submitted images undergo an auto-moderation process. Images that are not approved will enter the manual queue for moderation based on the following guidelines.
What types of images are accepted?
What types of images are rejected?
What types of replies are accepted?
What types of replies are rejected?
SEVERABILITY: If any provision of this User Agreement is found to be invalid or unenforceable, in whole or in part, such invalidity or unenforceability shall only apply to that specific provision or part, while the remaining provisions of this User Agreement will continue to be fully effective.
JURISDICTION: This Agreement shall be governed by and interpreted in accordance with the laws of India, and any unresolved disputes shall be subject to the exclusive jurisdiction of the courts located in Surat.
Navsarjan Tourism acts solely as a facilitator, and any refunds for services not delivered by the service provider or Independent Contractors, or for any reason entitling the User to a refund, are contingent upon Navsarjan Tourism receiving the amount from the respective service provider. The User acknowledges that Navsarjan Tourism cannot be held responsible for any delays in refunds or for non-refund of amounts from the relevant service provider or Independent Contractors. In such cases, the User should contact the service provider directly for any claims.
If the User makes any alterations to their accommodation during the Outbound Tour, Navsarjan Tourism will not issue a refund or provide compensation in any form. The User will also be responsible for any additional costs incurred due to these accommodation changes.
In the event of a delay in the refund exceeding the specified timeframe, Navsarjan Tourism's sole obligation will be to refund the said amount along with interest calculated at the applicable bank rate until the refund is processed.
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