Cancellation and Refund Policy
Our goal is to offer flexibility and clarity when it comes to booking cancellations. We understand that plans can change unexpectedly, and we strive to provide a smooth and hassle-free process for cancellations and refunds. Please review the detailed policy below to understand the terms for cancellations and refunds for your booking.
1. Free Cancellation Policy:
- Guests can cancel their booking at no charge up to [3 days/48 hours] before the scheduled check-in date.
- Cancellations made during this free cancellation window are eligible for a full refund of the booking amount; however, please note that service charges will not be refunded, as these are non-refundable costs associated with the processing of your booking.
Example: If your check-in date is October 10th, you can cancel the booking without penalty until October 7th (for 3 days) or October 8th (for 48 hours) before 12:00 midnight (hotel local time). After that, late cancellation charges apply.
2. Late Cancellation Policy:
- Cancellations made after the free cancellation period (within [3 days/48 hours] before the check-in date) will be subject to a charge of [50%] of the total booking amount.
- This late cancellation fee will be deducted from the amount paid for your booking. The remaining amount will be refunded, but service charges are non-refundable in all cases.
Example: If you cancel after October 7th/October 8th, you will be charged [50%] of your total booking, and any refund will exclude the service charge.
3. No-Show Policy:
- If a guest fails to check-in on the scheduled date (without prior cancellation), the entire booking will be considered a no-show and [100%] of the booking amount will be charged.
- No refunds will be issued for no-shows, and service charges will not be refunded.
4. Refund Policy:
Refund Eligibility:
- Cancellations made within the free cancellation period are eligible for a full refund, excluding service charges, which are non-refundable.
- Cancellations made outside of the free cancellation window (i.e., late cancellations) will be subject to the late cancellation fee as outlined above.
- Non-refundable bookings (such as promotional or discounted rates) are not eligible for refunds under any circumstances.
Refund Processing Time:
Once your cancellation is confirmed, refunds will be processed within [7 days]. However, please note that the exact time for the refund to appear in your account will vary based on the payment method you used at the time of booking.
- Credit/Debit Card Payments: Refunds may take between 5-7 business days to reflect in your account.
- Bank Transfer Payments: Refunds may take between 7-10 business days to reflect in your account.
- Online Wallet Payments: Refunds will typically be processed within 3-5 business days.
Refund Exceptions:
- For non-refundable rates or bookings, no refunds will be issued regardless of cancellation timing.
- Service charges associated with the booking process are non-refundable in all cases, including both free and late cancellations.
5. Service Charges:
Please be aware that any service charges applied at the time of booking are non-refundable under any circumstances. Service charges are associated with processing the booking, and they remain non-refundable whether you cancel your booking during the free window, late, or in the case of a no-show.
6. Non-Refundable Bookings:
- Some bookings (such as promotional offers or discounted packages) may be marked as non-refundable. For such bookings, the entire amount of the booking will be charged regardless of the cancellation timing or reason. No refunds will be issued for non-refundable bookings.
- Non-refundable bookings also adhere to the same rule regarding service charges, meaning these charges will not be refunded even if the booking is cancelled.
7. Modifications and Amendments:
- If you need to modify your booking (e.g., change the check-in date, extend your stay), please note that this may affect the cancellation policy. Some modifications might reset the cancellation window, and additional service charges may apply.
- We encourage you to contact our customer support team for any questions or concerns regarding changes to your booking and how they may impact the cancellation policy.
8. Force Majeure and Special Circumstances:
- In exceptional cases, such as natural disasters, government-imposed travel bans, or other unforeseen circumstances beyond your control, we may offer special accommodations regarding cancellations.
- In such instances, please contact our customer support team to discuss your options for rebooking, refunds, or postponing your stay.
9. Contact Us:
If you have any questions regarding our cancellation and refund policy or need further assistance with your booking, our customer service team is available to assist you. Please reach out to us via:
Booking
Hotel