Customer Terms of Service

This section outlines the specific terms for accommodation-related products and services.

1. Contractual Agreement

1. When you make (or request) a reservation, your agreement is directly with the Service Provider— we are not a party to the contract.
2. BNavsarjan Tourism is the owner and operator of the platform.
3. Our platform only features accommodations with a business relationship with us, either directly or through a partner or via our Connectivity Providers and may not display all their products or services.
4. The service providers themselves provide details about the providers (e.g., amenities, policies, and sustainability practices) and their offerings (e.g., pricing, availability, and cancellation policies).

2. What We Will Do

1. We provide a platform where Service Providers can showcase and sell their accommodations, and where you can search, compare, and make bookings. We tailor your experience based on your interactions with our platform (and the information you provide), helping you find and book the perfect accommodation. Our platform lets you explore accommodations worldwide, and our search results help you easily find the one that suits you best.
2. After you've booked your accommodation, we send a confirmation of your booking details to both you and the Service Provider, including the names of the guests.
3. Depending on your booking terms, you may have the option to modify or cancel your booking. If you need assistance, you can reach us through the Help Centre, available 24/7.
4. Please note that we are not responsible for any disruptions caused by natural disasters, extreme weather, or other events beyond our control. In such cases, no compensation or refund will be provided, and we advise you to check with the Service Provider regarding their policies on such events.

3. What You Need to Do

1. Ensure you provide accurate contact information so that we and/or the Service Provider can send you booking details and reach you if needed.
2. Carefully review these Terms and any terms presented during the booking process.
3. Treat the accommodation, including its furniture, fixtures, electronics, and other items, with care, and leave everything in the condition it was when you arrived. If anything gets broken, damaged, or lost, notify the staff as soon as possible (and definitely before you check out).
4. Safeguard the accommodation and its belongings during your stay. For instance, ensure that doors and windows are locked when you leave.

4. Price and Payment

Uphold Our Values

Embrace and adhere to our core values in all interactions and transactions on the platform. This includes demonstrating integrity, respect, and accountability in your actions.

Comply with Applicable Laws

Ensure that you are aware of and comply with all relevant local, national, and international laws and regulations that may apply to your use of the platform and any associated services.

Cooperate with Anti-Fraud and Anti-Money Laundering Checks

Understand that we are committed to maintaining a secure and trustworthy environment. You agree to assist and cooperate with any necessary checks we may conduct to prevent fraud and money laundering. This may include providing documentation or other information as requested.

Avoid Causing Nuisance or Making Fake Bookings

Commit to using the platform responsibly. Refrain from engaging in any activities that may disrupt the experience of other users, including creating fake bookings or using the platform to cause inconvenience to others.

Use the Platform and Travel Experiences for Their Intended Purposes

Ensure that you utilize the platform and any associated travel services in the manner they were designed for. This includes respecting the agreements and terms set forth by Service Providers and adhering to guidelines for bookings.

Maintain Respectful Behavior

Treat the Service Provider’s personnel, as well as other individuals you may encounter during your travels, with courtesy and respect. This includes refraining from any behavior that could be considered inappropriate or damaging, and ensuring that your conduct reflects positively on yourself and our platform.

5. Damage Policy

During the booking process, you may encounter a reference to a "damage policy" from certain Service Providers. This indicates that if any member of your group causes loss or damage, you should:

1. Notify the Service Provider: Immediately inform them of any incidents of loss or damage.
2. Request Submission: Instead of charging you directly, the Service Provider will have 14 days to submit a damage payment request through our platform using your reservation number.
3. Notification and Response: If a request is submitted, we will notify you, allowing you to provide comments and indicate whether you agree with the charge. Based on your response:
   • If you agree, we will process the charge on their behalf.
   • If you disagree, we will investigate the issue and determine whether further discussion is necessary.
4. Charge Limits: Under the damage policy, there is a limit to the amount a Service Provider can charge you through our platform. This limit will be displayed during the booking process. However, the Service Provider retains the right to initiate a legal claim against you outside of the damage policy, in which case this limit will not apply.
5. Payment Arrangements: Any payment you make will be directly between you and the Service Provider; our role is simply to facilitate the transaction on their behalf.
6. Exclusions from the Damage Policy: The damage policy does not cover routine cleaning, normal wear and tear, criminal activities (such as theft), or non-physical "damages" (e.g., fines for smoking or bringing pets).
7. Damage Deposit: The Service Provider may require a "damage deposit" before or at check-in. If this is the case, we will inform you during the booking process. Please note that this is separate from the damage policy, and we will not be involved in any financial matters related to damage deposits.